United Airlines Boss Defends Staff Who Removed Passenger From Overbooked Flight
The boss of United Airlines has defended staff who called police to force a randomly chosen man off an overbooked plane.
The airline's chief executive insists treating customers with "respect and dignity is at the core of who we are".
Oscar Munoz has praised his team but says lessons could be learned.
Videos of the passenger screaming as he's dragged from his seat have been shared online:
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